JellyhavenKINGDOM PUZZLE

Jellyhaven: Kingdom Puzzle by Kedayworks

Delete your online profile

Ask us by email (you don't need the game for this), or do it in the game in a few taps. Here's what happens next.

Option 1 · By email, no game needed

Ask us to remove it

  1. Email support@jellyhaven.app from any address.
  2. Tell us your friend code (it looks like 7Q4K-2M9A) and your nickname. Both are in the game under GUIDE → ONLINE PROFILE.
  3. Don't have the game any more? Send your nickname and roughly when you last played.
  4. We reply to check that you want the profile deleted. When you confirm, we delete it and tell you, within 30 days, usually much sooner.
Email a deletion request
Option 2 · In the game

A few taps in GUIDE

  1. Open Jellyhaven and tap GUIDE at the bottom of the kingdom screen.
  2. Tap ONLINE PROFILE. You also find it at the bottom of the FRIENDS screen.
  3. Tap DELETE ONLINE PROFILE, then DELETE and DELETE FOREVER.

You need an internet connection. This deletes every online profile your phone holds a key for, such as an older one from before you signed in to Play Games or Game Center. If the game says NOT FINISHED, tap TRY AGAIN, or FINISH DELETING in ONLINE PROFILE later. Afterwards the game sends nothing to our server until you choose to use FRIENDS again.

Email requests

How we find your profile

Your friend code and nickname tell us which profile is yours. You don't need to send a screenshot or install the game again.

No friend code? Your nickname and roughly when you last played are often enough. Your nickname is your Play Games or Game Center name, or “Player” followed by four letters and numbers. If your details match more than one profile, we ask for one more detail, such as a friend's nickname. If they match none, we tell you, and nothing is deleted.

Never opened FRIENDS? The game creates an online profile only the first time you open FRIENDS, a friend's invite link or ONLINE PROFILE. If you never did, our server has nothing about you and there is nothing to delete.

Please ask only for your own profile. Friend codes and nicknames are visible to other players, so we check every request with the person who sent it. Your levels, stars, coins and kingdom stay on your phone. If the game is still on a phone that uses friends, it starts a new, empty profile the next time it signs in; deleting in the game avoids that.

Removed from our service

What is deleted

  • Your nickname and friend code
  • Your friends, friend requests and blocks
  • The progress summary friends see
  • Reports you sent or received
  • All sign-in sessions of that profile

Outside your online profile

What stays

  • Your levels, stars, coins and kingdom on your phone
  • Purchases and Remove Ads, kept by Google Play or the App Store
  • What Google (ads) and Unity (purchases) received, under their own policies
  • The deleted profile's internal ID, so a backup can never bring it back
  • Our access logs for up to 14 days, without any profile details
  • Your email to us, as a record of the request

Deletion timing

Live server first. Backups follow.

Immediately

Removed from the live server: at once in the game, or as soon as you confirm your email request and we carry it out.

Within 30 days

Gone from our encrypted backups.

For requests sent by email, we confirm within 30 days.

Unused profiles go by themselves. If no phone has signed in to an online profile for 12 months, our server deletes it automatically, in exactly the same way as a deletion in the game, and it leaves our backups within 30 days.

One rare exception: if our server were ever lost completely and rebuilt from a backup, profiles deleted during the last day before that backup could come back. Delete again in the game, and we re-delete every email request from that day ourselves.

Want to understand what information is used? Read our Privacy policy. For help, visit Support.