Let's get you playing.

Remove Ads comes back with the same Google or Apple account you bought it with. On Android it comes back by itself when the game starts or when you open the coin shop. On iPhone, tap + next to your coins, then RESTORE PURCHASES.

Coins and the Starter Pack are used up in the game and saved on your phone with your progress, so the store can't bring them back after you delete the game.

If a purchase is missing, email support. Tell us which store you used, what you bought and the order number from the store's receipt. Never send card or bank details.

Remove Ads turns off the ads between levels. Rewarded ads stay available if you choose to watch them.

Your levels, stars, coins and kingdom are saved only on your phone, not on the Jellyhaven server. Deleting the game removes them.

Your online profile, friends and nickname come back when you open FRIENDS again with the same Google Play Games or Game Center account, unless the profile was deleted after 12 months without use. The progress summary your friends see is not a game save.

The first time you open FRIENDS, the game creates your online profile with your friend code. Until then it sends nothing to our server. The privacy policy explains what the profile holds.

Open FRIENDS and share your friend code or an invite link. To add someone, type their code, or paste their whole invite message, and tap SEND. An invite link opens a page that shows the code, lets you copy it and can open Jellyhaven with the code filled in.

Once your request is accepted, you both see each other's level, stars, chapter and the day you last played. A pending request shows only the nickname and friend code. Friends need an internet connection; the puzzles don't.

On the FRIENDS screen, tap the player. Their card has REMOVE FRIEND, BLOCK and REPORT. You can also tap the player on a friend request to block or report them without accepting.

Reports come to us for review. Please use them for genuine concerns. If you need help with an issue, email support.

On Android it is your Google Play Games name, on iPhone your Game Center name. You never type a name in Jellyhaven. To change it, change it there: Jellyhaven picks up the new name the next time it signs in.

If you play without Play Games or Game Center, or your name contains words our filter blocks, your nickname is “Player” followed by the first four characters of your friend code.

In the game, open GUIDE → ONLINE PROFILE → DELETE ONLINE PROFILE. ONLINE PROFILE is also at the bottom of the FRIENDS screen.

You don't need the game to ask us: email support@jellyhaven.app with your friend code and nickname, or, without the game, your nickname and roughly when you last played. We reply to check the request, then delete the profile.

A profile that no phone has signed in to for 12 months is deleted automatically. If you never opened FRIENDS, an invite link or ONLINE PROFILE, you have no online profile at all.

The Delete your data page explains what is deleted, what stays and the timing.

Jellyhaven asks Google for non-personalised ads only, on Android and iPhone, and never asks to track you.

In the EEA, the UK and Switzerland, open GUIDE and tap PRIVACY OPTIONS to change your choice at any time. On Android, you can also reset or delete your advertising ID in your phone's settings.

The privacy policy explains how ads use information.

You can replay levels and try a different approach. Take a moment to look at the goal and obstacles before making a move. Boosters can help when you want an extra hand.